FAQs
What if the ring I ordered doesn't fit?
Don't panic. We accept returns & exchanges up to 30 days from your order date. We will happily exchange your ring for a different size. Please note that this does not apply to personalised rings. For more information on our returns & exchanges policy click HERE.
Please Note:
- Rings must be returned in original, unworn condition.
- You are responsible for the return shipping cost along with the shipping cost of the new size.
What is Tungsten Carbide and how durable is it?
Tungsten carbide is an alternative metal blend of tungsten and carbon atoms and is becoming increasingly popular due to its distinguishing characteristics.
Tungsten carbide rings are:
- Hypoallergenic
- Scratch resistant
- Tarnish resistant
- More durable than gold, palladium or silver.
- Available in a selection of plated colours.
While our rings are extremely durable and can last many years, it is worth noting that tungsten carbide does have brittle properties and is not indestructible. If enough pressure is applied the ring can crack, chip or break. This is why it's important to not drop your tungsten ring on a hard surface like tiles or concrete, and avoid wearing your ring when working with tools or metal equipment.
Do I need to clean my Tungsten Ring?
Tungsten rings are easy to care for and should stay clean from your general hand washing. If you wish to remove your ring and give it a clean, all you need is a drop of liquid soap, warm water and a cloth or sponge. Rinse well with clean water and leave to air dry. Avoid using harsh chemicals to clean or polish your tungsten ring.
Will they cut off my finger in an emergency?
NO. It is a common myth that tungsten rings cannot be removed during an emergency. The truth is that it is safe and easy to remove your tungsten ring using regular jewellery removal tools.